Terms and Conditions

By using the AlNahil Clinic website or accessing the services available through it, you agree to the following terms and conditions:

1. Services and Appointments

• All services and appointments are subject to availability.
• Customers are responsible for providing accurate and complete information when making an appointment or placing an order.
• The duration of each service may vary depending on the type of service requested.
• The clinic reserves the right to modify or update its services and appointment availability when necessary.

2. Prices and Payment

• All prices displayed on the website are the applicable prices at the time of placing an order or booking an appointment.
• Prices and promotional offers may be updated from time to time.
• Payments can be made through the payment methods available on the website.

3. Return and Exchange Policy

Customers may request a return or exchange within 14 days from the date of receiving the product, subject to the following conditions:

• The product must be in its original condition and must not have been used, opened, altered, or damaged.
• Original packaging and labels must be retained, where applicable.
• Customers must provide the order number or proof of purchase when requesting a return or exchange.
• Products that have been used, opened, modified, or damaged due to misuse are not eligible for return or exchange.
• The customer is responsible for return or exchange shipping fees unless the product is defective or an incorrect product was delivered.
• Return and exchange requests will be processed after the product has been received and inspected to ensure that it meets the applicable conditions.
• Refunds will be issued through the appropriate method based on the original payment method. Processing times may vary depending on the bank or payment service provider.

4. Medical Products and Services

Certain medical products or services may be subject to specific conditions and may not be eligible for return or exchange where their nature does not permit it, in accordance with the applicable laws and regulations in Kuwait.

5. Liability

The information and services available through the website are provided for informational and organizational purposes and do not constitute a substitute for direct medical consultation with qualified healthcare professionals at the clinic.

6. Privacy

AlNahil Clinic is committed to protecting customers’ personal information and handling their data in accordance with applicable laws, regulations, and privacy policies.

7. Amendments to the Terms and Conditions

AlNahil Clinic reserves the right to update or modify these terms and conditions when necessary. Any changes will be published on this page.

8. Contact Us

For inquiries regarding our services, appointments, products, or return and exchange policy, customers may contact AlNahil Clinic through the contact channels available on the website.